Surley Sonic Burger
September 30, 2004 General 3 CommentsI don’t know what kind of experience you have had at one of the many Sonic Burgers, but I hate loathe don’t see eye-to-eye with them. So let me share some of my grievences experiences:
They don’t give free drink refills. Not on anything. Not even on water. I found this one day when I asked for a free refill and they said no. I asked how much a refill costs to which the car-hop curtly informed me they don’t refill at all. I was, however, free to order another drink.
They charge for water. They won’t even give you water if you have your own cup. They won’t refill your water even if you spend the $0.15 plus tax to buy the damn water.
Yesterday I asked if they have any specials going on and the voice through the quatch-box said “Yes.” I watied to hear them but after a pregnant pause I had to ask “And what are the specials?” She then informed me they were printed clearly on the coupons. So I asked if I could see a coupon to which she said “no.” I asked if they had any coupons to which she again said “no.” Getting a little impatient I said “So you print the coupons, and you have coupons, but you won’t tell me what they are nor will you give me any?” “Yes” was the tacid reply.
So today I ventured back armed with a bag of dog poop ready to light on fire my coupons and ordered a two-for-one burger. I also ordered a 44 ounce drink with a coupon. The order-taker on the other end said “is that the 99 cent coupon for the 44 oz. drink?” I was puzzled and asked “Is there another coupon for a different amount?” She replied with heavy sarcasam “No, sir! I just wanted to make sure you have a coupon.” When my drink was brought out to me, I was left with a straw that, when inserted into the cup, was too short to reach the top. So I had to wait for a condiment server to eventually saunter by and had to ask if I could upgrade my straw to a longer one. Luckily, she had one (I’m surpried I wasn’t charged for it).
The food at Sonic is awful tolerable but the service is the worst I have ever seen — anywhere! And I have a personal gripe about the sign they have in front that frequently has misspelled words, and not in the funny or cute way. It’s stuff like “MON NITE BUGER SPECL” and “FREE DRINK HOT DOG” (which technically isn’t misspelled, but doesn’t make any sense).
It amazes me that people continue to patronize this place. Is it just the Sonic on 1300 S and State Street that is bad? Are they all like this? Do they give their employees de-motivational speeches in the morning? Are the at some cosmic nexus of intersecting bad vibe causeways? Is there radioactive goo pooling in the sewer beneath the business? What gives?


